IN AN EMERGENCY:

Go in, stay in, tune in:in a major emergency, if you are not involved in the incident, but are close by or believe you may be in danger, the best advice is to go inside a safe building, stay inside until you are advised to do otherwise, and tune in to local radio or TV for information.

• make sure an emergency number has been called if people are injured or if there is a threat to life
• do not put yourself or others in danger
• follow the advice of the emergency services
• check for injuries - remember to help yourself before attempting to help others

Check with sos1.tel for a list of emergency numbers across the world, with access, by click-through, to a direct line.

There are 3 emergency numbers used worldwide: 911, 999 or 112 (mainly in use in Europe) for any emergency requiring an ambulance, the fire brigade or the police, e.g. if you witness a serious road accident, notice a building on fire or see someone breaking into a house.

• A specially trained operator will answer your call. Depending on the national organisation of emergency services, the operator will either deal with the request directly or transfer you to the most appropriate emergency service (such as ambulance, fire brigade or police).
• Operators are increasingly able to answer calls in more than one language.
• Give your name, address and telephone number. It is necessary to identify callers, in particular to avoid reporting the same incident twice.
• Do not hang up if you call one of the numbers by mistake! Tell the operator that everything is fine. Otherwise, emergency assistance may have to be sent out to check there is no problem.